FAQ (Frequently Asked Questions)

Last updated: March 2026

📦 Where do you ship?

We currently ship orders only to Poland.

⏱️ How long does shipping take?

• Processing time: 1–3 business days

• Delivery time: 5–10 business days

Total estimated delivery time: 6–13 business days

💰 Do you charge VAT?

No. As a micro-enterprise under the franchise en base de TVA (Article 293B of the French CGI), VAT is not applicable.

🚚 How much is shipping?

Shipping costs are calculated at checkout and clearly displayed before payment.

We may occasionally offer free shipping promotions.

📍 Can I track my order?

Yes. Once your order is shipped, you will receive a tracking number by email.

✏️ Can I change or cancel my order?

Orders can only be modified or canceled within a short time after placement.

Please contact us as soon as possible at:
insiwosuhadi@gmx.net

📦 What if my order hasn’t arrived?

If your order has not arrived within the estimated time, please contact us and we will assist you.

Email: insiwosuhadi@gmx.net
Phone: +33 642175893

❌ Do you accept returns?

Yes. You have the right to return your order within 14 days of delivery (EU law).

Conditions:

• Items must be unused and in original packaging

• Return shipping costs are paid by the customer

💸 When will I receive my refund?

Once your return is received and approved, refunds are issued within 5–10 business days to your original payment method.

📦 What if my item arrives damaged?

If your item arrives damaged, contact us within 48 hours with photos of the product and packaging.

We will provide a solution (replacement or refund).

🌍 Do you ship internationally?

Not at the moment. We currently ship only to Poland.

📞 How can I contact you?

Alex Ecommerce
Email: insiwosuhadi@gmx.net
Phone: +33 642175893

Address:
8 Rue de la Forêt
27950 Saint-Marcel
France

SIRET: 10240941400012

If you have any other questions, feel free to reach out — we’re happy to help!